Virtual Patient Advocate Services for Smarter, Compassionate Care – Powered by Paraway Health

June 30, 2025
Access virtual patient advocacy from anywhere. Paraway Health offers tech-enabled, empathetic support to help you make informed healthcare decisions

Virtual Patient Advocate Services for Smarter, Compassionate Care – Powered by Paraway Health

At Paraway Health, we believe every patient deserves a voice no matter where they are. Our virtual patient advocate solutions are revolutionizing healthcare by giving patients dedicated support through every step of their care journey, remotely, securely, and with compassion.

Whether you're a healthcare organization seeking scalable virtual patient advocate services or a family needing expert guidance through a complex diagnosis, our platforms, software, and certified consultants are here to help.

Virtual Patient Advocate
Virtual Patient Advocate

What is a Virtual Patient Advocate?

A virtual patient advocate (VPA) is a trained healthcare professional who supports patients digitally through video calls, apps, secure portals, or phone ensuring they understand their treatment, navigate insurance and medical systems, and receive empathetic, personalized care coordination.

Unlike traditional advocacy, virtual patient advocacy uses AI-powered tools, telehealth integrations, and cloud-based software to make support accessible anywhere, at any time. This is not just convenience it’s equity in action.

Why Choose Paraway Health’s Virtual Patient Advocate Services?

We’re not just a virtual patient advocate company. We’re a mission-driven platform focused on outcomes, empathy, and evidence-based care. Here's why leading health systems, senior care centers, and telehealth providers choose Paraway Health:

Comprehensive Virtual Patient Advocate Platform

At Paraway Health, we’ve developed a powerful and versatile virtual patient advocate platform designed to serve diverse healthcare organizations across all specialties. Our virtual patient advocate software is not only scalable but highly customizable to meet the specific needs of providers, care teams, and patients alike.

The platform features customizable dashboards that give both healthcare providers and virtual advocates a clear, real-time overview of patient progress, communication threads, scheduled check-ins, and care pathway milestones. It streamlines the workflow so that care coordination is efficient, patient-focused, and always up to date.

Our system also supports secure video consultations, allowing virtual patient advocates to communicate with patients confidentially and conveniently. Whether the interaction is a routine follow-up or a high-stakes care planning session, every call is encrypted and compliant with global privacy standards such as HIPAA and GDPR.

One of the most valuable elements of the platform is the ability to document care pathways and set intelligent alerts that keep both patients and care teams on track. These alerts can notify advocates about missed medications, skipped appointments, or behavioral changes—helping providers intervene early and proactively.

Whether you're supporting elderly patients, coordinating care for cancer survivors, managing ICU discharge transitions, or providing outreach for mental health clients, our virtual patient advocate system adapts effortlessly to any care environment. It enhances care delivery by ensuring consistent communication, clear recordkeeping, and empathetic patient engagement—delivered digitally and seamlessly.

Paraway Health’s - Virtual Patient Advocate
Paraway Health’s - Virtual Patient Advocate

Certified Patient Advocate Consultants

The success of any virtual advocacy program lies not just in the technology but in the people who use it. At Paraway Health, our virtual patient advocate consultants are highly trained professionals who combine clinical knowledge with exceptional interpersonal skills. Every consultant is certified through a rigorous training program that emphasizes patient-centered communication, digital literacy, and the ethical responsibilities of remote healthcare support.

Our virtual patient advocate training and certification courses are developed by healthcare and telemedicine experts to ensure advocates are well-equipped to serve patients from all backgrounds and with varying needs. The curriculum includes modules on navigating EMR systems, telehealth etiquette, crisis management, and the use of AI tools for care coordination. Graduates leave the program fully prepared to provide remote advocacy that is not only effective but empathetic.

For healthcare organizations looking to scale quickly or fill staffing gaps, Paraway Health offers direct access to a talent network of certified virtual patient advocates. Whether you're hiring for a freelance contract, a remote part-time role, or a full-time virtual care coordinator, we provide access to a vetted pool of professionals who are ready to deploy.

Our commitment to continuous learning and ongoing development also means that our consultants stay updated with the latest trends in virtual patient advocacy, including compliance updates, software enhancements, and new engagement techniques. With Paraway, you’re not just hiring a virtual advocate you’re bringing on a partner who is dedicated to improving patient outcomes through meaningful connection and digital excellence

Key Features of Paraway Health’s Virtual Patient Advocate System

Our all-in-one virtual patient advocate system is designed with both the patient and provider in mind. With state-of-the-art tools, AI-driven insights, and end-to-end security, we empower healthcare teams to deliver scalable, high-quality virtual care efficiently and compassionately.

Here’s a breakdown of the essential features that set Paraway apart:

Cloud-Based Dashboard with Custom Permissions

Administrators, nurses, and advocates each get personalized access to a centralized dashboard. Customize roles, permissions, and workflow views to fit your clinical and operational needs. This makes care coordination smoother and more secure across large teams and facilities.

Advanced Analytics & Reporting Tools

Measure your virtual advocacy impact with data-driven insights. Track patient engagement, care plan compliance, appointment outcomes, and satisfaction ratings. Use our built-in reports or export to your BI tools for deeper analysis.

AI Virtual Patient Advocate Modules

Our intelligent assistant supports triage, patient education, and real-time alerts. It helps identify at-risk patients early, automate follow-up tasks, and provide standardized educational materials freeing up your human team to focus on deeper connections.

User-Friendly Mobile & Desktop Apps

Whether you're a healthcare provider, a caregiver, or a patient, our apps make it easy to stay connected. Access medical summaries, advocate chat, appointment schedules, and educational content all from a clean, intuitive interface.

Full Privacy Compliance with HIPAA & Global Standards

Security is our top priority. We are fully compliant with HIPAA, GDPR, and other international data privacy laws. All data is encrypted in transit and at rest, with multi-factor authentication and activity logs for every session.

Flexible Onboarding & Training Programs

Whether you’re onboarding 5 advocates or 500, our implementation team will support you with tailored training plans, certification programs, and best-practice playbooks. From live sessions to LMS modules, we make onboarding seamless and scalable.

Key Features - Virtual Patient Advocate
Key Features - Virtual Patient Advocate

White-Labeled Platform Options

Healthcare vendors and telehealth platforms can customize our platform with their own branding. Offer a white-labeled virtual patient advocate solution to your customers while we power the backend with our proven tools, integrations, and support.

With Paraway Health, you’re not just adopting software you’re joining a movement to bring equity, empathy, and efficiency to the forefront of healthcare.

Certified? Get Hired.

Graduates of our program receive:

  • An official Virtual Patient Advocate Certification from Paraway Health

  • A digital badge and printable certificate for resumes and LinkedIn

  • Access to our exclusive Virtual Patient Advocate Hiring Network, connecting you directly with hospitals, telehealth platforms, and health startups actively looking to hire certified virtual advocates.

Whether you're seeking freelance roles, remote employment, or contract-based healthcare positions, our hiring network makes you instantly more visible to top employers.

Frequently Asked Questions

1. What does a virtual patient advocate do?

A virtual patient advocate supports patients remotely by helping them understand medical information, coordinate care, manage medications, and navigate insurance or care transitions—all while ensuring emotional support and compliance.

2. Is your virtual patient advocate platform HIPAA compliant?

Yes, our virtual patient advocate system is fully HIPAA- and GDPR-compliant, ensuring secure handling of patient data across all communication channels.

3. How much does virtual patient advocate support cost?

Paraway Health offers flexible virtual patient advocate pricing based on patient volume, service level, and software usage. Schedule a free demo to receive a custom quote.

4. What’s the difference between a digital and virtual patient advocate?

They’re often used interchangeably, but a digital patient advocate may refer more to tech-based tools, while a virtual patient advocate implies live human interaction delivered remotely.

5. Can I integrate Paraway Health into my EMR?

Absolutely. Our platform offers seamless EMR integration services with major systems like Epic, Cerner, Athena, and more.

FAQ's - Virtual Patient Advocate
FAQ's - Virtual Patient Advocate

Join the Future of Patient-Centered Care

At Paraway Health, we’re not just building software we’re redefining what it means to care. From AI-powered virtual patient advocate technology to compassionate consulting services, we bring real change to real people, remotely.

Whether you're a health system, caregiver, or tech startup, our virtual patient advocate solutions will improve outcomes, reduce costs, and most importantly help patients feel seen, heard, and supported.

👉 Book a Free Demo Today at www.parawayhealth.com

More from the blog

Effective Care Coordination Programs That Deliver Results
June 30, 2025
Get real results with care coordination programs built for success—personalized support that truly makes a difference.
Patient Care Coordination That Works for You
June 30, 2025
Streamline your healthcare journey with patient care coordination tailored to your needs—real help from real professionals.
Clinical Care Coordination That Feels Human
June 30, 2025
Discover clinical care coordination designed to prioritize compassion and clarity—making healthcare personal and stress-free.